FAQs
Q: How do I book an appointment?
A: Select the Services tab and click on the BookNow button.
Q: How come I don’t see any available dates or times?
A: That means that the provider is not available for the selected service however, it is possible the system has blocked additional “buffer” time. You can always call to double-check.
Q: I don’t have/want to use my credit card to book online. Can I pay cash at my appt?
A: Ion’s policy is that all new clients must prepay for their service. You can come to the clinic during regular business hours and pay for your service ahead of time.
Q: I called and there was no answer/I received the voicemail message. Will I receive a call back?
A: If you receive the voicemail, it is because we are on the other line, assisting other clients, or it is after hours. Calls will only be returned if a message left. If a message is left, you can expect a call back when we become available.
Q: Can I text you?
A: Yes, absolutely! In fact, if you send us a text with your full name, email, and message, we will be able to expedite your booking process upon the return of your call.
Q: I need to cancel or reschedule my appointment but it’s after hours. What do I do? Will I be charged for the cancellation fee?
A: You can make those changes from the confirmation email you received for your appointment or you can send us a text with your name and we will take care of it on our end. Please note that our cancellation policy fee is $25 if your appt is cancelled within 24 hours. This fee must be paid prior to your next appt. You will not incur a charge to reschedule. Habitual cancellations/rescheduled appointments may require you to pre-pay your future appointments.
Q: I’m feeling under the weather. Should I come to my appt? Will I be charged a cancellation fee?
A: For the wellbeing of our MTs and visiting clients, if you are ill, please do not come into the clinic. You must be symptom free prior to your next visit.
Q: I have a Groupon but I don’t see a service to choose from. How do I schedule an appt?
A: Please call or text to schedule your appt. Include your full name and email address. We will check for availability and advise accordingly.
Q: You don’t have any appts that I like/are able to make. Can I get a refund for the Groupon?
A: All Groupon refunds are done with Groupon; we do not refund.
Q: My Groupon voucher expired. Is it still good?
A: The amount paid never expires however, you will be required to pay the difference prior to the appt.
Q: I have insurance, how do I book an appointment?
A: We accept HMSA, Kaiser, HMAA, UHA, Workers’ Comp, and No-Fault. Prior authorization/referral/benefit verification is required prior to appointment. If you are a No-Fault, Workers’ Comp, Kaiser, or UHA patient, please have your physician fax the Rx to 808-441-3105. If you are unsure of your benefits, please select the Services tab and click on the booknow button. Please make sure to complete your intake form and include your DOB so we can expedite verification.